We offer a 15-day Love-It-or-Leave-It Guarantee. This means that if you don't love our products, for any reason, we'll take them back within 15 days after the day on which you receive the goods.

Due to the uncertain situation of COVID-19, your order may experience slight delays of 2-5 business days. We are working hard to ensure the smooth running of our delivery service, but the safety and well-being of our staff and clients remain our primary concern. Thank you for your understanding.

Yes! Our collections are vegan!

We do! You can recommend Ecosusi to your friends, family, and colleagues here!

We do! You can sign up with your email address here, and a welcome email with your discount code from ECOSUSI will be sent to you. Use the code to get 10% off your first purchase.

We do! ECOSUSI offers a 15 days limited warranty covering manufacturer defects only, any damages resulting from abuse or normal wear and tear are not covered under our policy.

You're unable to edit your orders once they are placed. However, you can cancel your orders prior to shipment.

You're unable to edit your orders once they are placed. However, you can cancel your orders prior to shipment.

If you placed your order without receiving confirmation, please send an email to [email protected].

Unfortunately, we are only able to process one payment method per order (excluding ECOSUSI gift cards).

When you place your order, you will receive a shipping confirmation email. You can find your tracking number in that email. You can also track it on https://www.ecosusi.com/apps/trackingmore with your name/email/order number.

We do, but due to the uncertain situation of COVID-19, we face some limitation on shipping to some countries (check these countries).

1. Please note that the freight we charge does not include customs duties.

You can contact us to replace the product before the package is dispatched. But due to the timeline for processing an exchange and the limited nature of most of our inventory, we usually don't offer exchanges.

1. Please note that the items must be returned in perfect condition in their original packaging, along with any accompanying accessories, documents, and hangtags provided when sending your order.

You can email [email protected] and provide either the order number or the purchaser’s name.

We don’t offer repairs, but if you’re having an issue with your product, please send an email with your order number and photos of the issue to [email protected], and we will help you as much as we can according to the situation.

We do! You can place an order in our bag accessories collection.

PU leather should not be over-exposed to the sun because it is easy to crack; PU leather must not be scrubbed with a brush. To clean your bag, you can use toothpaste or detergent, squeeze the toothpaste onto the pu skin, wipe it gently with a cloth, and then dry it in the shade.